Vendor Detail & Performance Leaderboard
The tabbed vendor detail screen — profile, KYC, payouts, warehouses, returns, and performance — plus the leaderboard that ranks every seller on your marketplace.
Clicking any vendor on the Vendors screen opens their full profile — a tabbed view where you manage every aspect of that seller's relationship with your platform.
The vendor detail screen
Go to Vendors, then click a vendor's name to open Vendors → [vendor name].
| Tab | What you can do |
|---|---|
| Profile | Edit business name, business type, contact details, slug, and commission percentage. Changes take effect on the next payout cycle. |
| KYC | Review the vendor's submitted PAN, GST, and bank details. Verify or reject with a written reason. Verified status locks the bank account from further vendor edits. |
| Payouts | Full payout history for this vendor — amounts, dates, statuses, and any reversals. |
| Warehouses | See all of the vendor's registered dispatch warehouses and their shipping-provider registration status. |
| Return Policy | View the return and refund terms this vendor has set for their products. |
| Performance | Time-series view of this vendor's sales (GMV) and order volume over a date range you choose (Today, 7d, 30d, 90d). |
| RMA Queue | Every return request (Return Merchandise Authorisation) for this vendor's orders — approve, reject, or issue a refund. |
| Shipment Analytics | Delivery speed, NDR (non-delivery) rate, and courier-level breakdown for this vendor's shipments. |
| Products | On the roadmap — a read-only view of the vendor's product catalogue from inside their detail screen. |
| Orders | On the roadmap — an admin-side view of orders routed to this vendor. |
| Support Tickets | On the roadmap — tickets raised by or about this vendor. |
Suspend or reactivate from here too
The vendor detail header has the same Suspend / Reactivate action available on the Vendors list, so you don't need to go back to the list to act on the seller you're already reviewing.
The detail header also has two more actions, shown depending on the vendor's current status:
- Approve — if the vendor's status is Pending, an Approve button appears right in the header. It approves the vendor immediately, the same way the Applications queue does — a second, faster path when you're already looking at that vendor's profile instead of the queue.
- Add Product — if the vendor's status is Active, an Add Product button lets a store-level admin add a product to that vendor's catalogue on their behalf. It opens Inventory with the vendor already selected, so the new product is created under that vendor without you needing to look up their name again.
Approving, rejecting, and refunding returns (RMA Queue)
Open the RMA Queue tab on a vendor's detail screen to see every return request raised against their orders. For each request you can:
- Approve the return, moving it into the vendor's reverse-pickup flow.
- Reject the request.
- Issue a refund once the returned item is confirmed received.
This is a fully working, live feature backed by the vendor RMA API — the queue, the approve/reject actions, and the refund action all operate on real order and return data.
Shipment analytics for a vendor
The Shipment Analytics tab pulls together delivery performance for this one seller: delivery speed, the rate of non-delivery reports (NDRs), and a courier-by-courier breakdown of how their shipments are performing. Use it to spot a vendor whose parcels are consistently late or bouncing back before it becomes a customer-facing problem.
A note on the newer admin theme
On the newer (v2) admin theme, the RMA Queue, Performance, and Shipment Analytics tabs currently render a "coming soon" placeholder instead of the real data shown above. The underlying APIs exist and are fully working — this is a UI gap in the newer theme, not a missing feature. If your admin panel shows placeholders on these tabs, switch to the classic theme to use them today.
Warehouse registration and courier test connection
On the newer (v2) admin theme, two supporting steps are currently missing: registering a vendor's warehouse with your shipping provider from the admin side, and testing a vendor's Shiprocket credentials before they're saved (so an unverified credential can be saved without warning). Both work as expected on the classic theme.
The Vendor Performance leaderboard
Go to Vendors → Performance to rank all your sellers side by side.
Pick a date range
Use the date-range picker at the top of the screen to set the window you want to compare (for example, last 30 or 90 days).
Read the summary cards
Summary cards at the top show marketplace-wide totals for the selected range at a glance.
Sort the table
Click any column header to sort by that metric: total revenue, number of orders, unique customers served, refund rate, or delivery speed. The table also shows a Top Product column for each vendor — their best-selling item for the selected date range — which is informational only and isn't a sortable column.
Export for finance or negotiations
Click Export to download the full table as a CSV — useful for finance reviews or renegotiating a vendor's commission rate.
Jump to a vendor's profile
Click any vendor's name in the leaderboard to go straight to their vendor detail screen.