For Customers
How to shop a BillionBiz-powered store — creating an account, browsing, checking out, tracking orders, returns, and getting help.
Every store built on BillionBiz runs on the same storefront experience under the hood — the branding, colors, and layout are different from merchant to merchant, but the underlying flows work the same way. This section is written for you, the shopper: how to create an account, find what you're looking for, check out, and get help if something goes wrong.
One storefront, many stores
These pages describe the customer portal that every BillionBiz merchant's store runs on. Some merchants disable certain features (guest checkout, wishlist, COD) for their store — if something described here isn't available, the merchant has turned it off, not a platform bug.
The customer journey at a glance
Browse → Product detail → Add to cart → Checkout (address + payment) → Order placed
→ Track shipment → Delivered → (if needed) Request a return
Guides in this section
Creating an Account & Signing In
Register, log in, reset a forgotten password, and how guest checkout works.
Browsing Products & Search
Filters, sorting, search, quick view, and the product detail page.
Cart & Wishlist
Managing your cart, applying coupons, and saving items for later.
Checkout & Payment
Shipping address, delivery method, paying online or on delivery.
My Orders, Tracking & Returns
Your order history, live shipment tracking, invoices, and requesting a return.
Profile, Notifications & Account Settings
Editing your details, managing addresses, and notification preferences.
Getting Help: Support Tickets
Opening a support ticket and following up on a reply.
About Us, Contact & Legal Pages
Where to find a store's story, contact details, and policies.
Becoming a Seller (Vendor Sign-Up)
Applying to sell on a marketplace-enabled store.