Customers, Reviews & Support
Know who your shoppers are, keep your storefront's reviews honest, and resolve customer problems from a built-in help desk — all from three connected admin screens.
Every shopper who registers or places an order on your store shows up automatically in Customers. Every product review they leave waits for your decision in Review Moderation. Every question or problem they raise lands in Support Tickets. These three screens are different views onto the same relationship with the same person.
What you get
- A searchable customer register that builds itself — no setup, no manual entry, every registered shopper appears the moment they sign up or order.
- A 360° customer profile — contact details, lifetime orders, total spent, average order value, saved addresses, and full order history in one place.
- A review moderation queue so nothing goes live on your storefront — good or bad — without your approval.
- A built-in help desk — tickets, statuses, priorities, and full conversation threads, with no third-party tool required.
- Admin notifications that tell you the moment a new ticket, review, order, or low-stock event needs your attention.
Guides in this section
The Customers Screen & Customer Profile
Search and filter your customer list, and read the full profile — orders, spend, addresses, and notes — for any shopper.
Review Moderation
Approve or reject incoming product reviews, respond as the store, and keep your storefront's ratings trustworthy.
Support Tickets & Admin Notifications
Run your help desk from ticket creation to resolution, and stay on top of what needs your attention with the notification bell.
Where customer analytics live
The lifetime figures you see on a customer's profile — orders, spend, average order value — feed into the broader trend and cohort reporting in Analytics. This section covers the individual customer record; that one covers your customer base as a whole.