Everything you need to run your store
Screen-by-screen, flow-by-flow guides for every part of BillionBiz — written for merchants and store teams, not engineers.
Getting Started
From your first email OTP to your first sign-in — everything you need to launch a BillionBiz store and find your way around the Admin Panel.
4 guidesShipping & Logistics
Connect a carrier, manage warehouses, book shipments, and handle returns and COD — everything from parcel to doorstep.
9 guidesDashboard & Analytics
Your store's daily pulse, a full analytics suite, and downloadable reports — everything you need to see how your store is doing and act on it.
3 guidesOrders, Refunds & Abandoned Carts
Work the order queue from placement to delivery, process refunds through an approval workflow, and win back revenue sitting in abandoned checkouts.
4 guidesProducts, Inventory & Categories
Build your catalog: add and edit products, import in bulk, track stock, and organize everything into categories.
4 guidesCustomers, Reviews & Support
Know who your shoppers are, keep your storefront's reviews honest, and resolve customer problems from a built-in help desk — all from three connected admin screens.
3 guidesCoupons, Marketing & CharmAI
Build discount coupons, control how your store is found on Google and AI assistants, and see what's next on the growth roadmap.
4 guidesOnline Store, Branding & Templates
Set your brand identity, configure navigation and footer, apply a theme, choose a layout for every customer-facing page, tune your mobile experience, and connect your domain.
6 guidesPage Builder & Content Editors
Build your homepage with drag-and-drop sections, choose a design for your About Us story and maintenance screen, and keep your legal pages up to date.
5 guidesHosting
Host any website — a portfolio, a marketing site, a documentation portal, or the static build of any modern framework — right alongside your BillionBiz store.
6 guidesWhatsApp Integration
Connect your WhatsApp Business number, sync your catalog, and sell and support customers directly in chat — from one dashboard.
3 guidesBilling, Finance & Subscription
Manage your BillionBiz subscription and track how customer payments move from checkout to your bank account.
2 guidesTeam & Settings
Manage teammates and roles, keep your account secure, review every change made to your store, and configure the platform to fit how you work.
9 guidesMarketplace & Vendors
Turn your store into a multi-vendor marketplace — invite sellers, review applications, oversee performance, and give each vendor their own self-service dashboard.
3 guidesFor Customers
How to shop a BillionBiz-powered store — creating an account, browsing, checking out, tracking orders, returns, and getting help.
9 guides